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New e-commerce Rules
Why is it in news?
- The Consumer Protection (E-commerce) Rules, 2020, will be notified within a few days.
- The new rules fall under the Consumer Protection Act.
- According to the Minister, these rules are mandatory and not merely advisories as issued earlier.
Key Rules under the new Directives:
- The e-commerce portals will have to set up a robust consumer redressal mechanism.
- They will also have to appoint a grievance officer for consumer grievance redressal.
- They will have to provide every detail relating to return, refund, exchange, warranty and guarantee.
- They have to clarify on modes of payment, payment methods, security of payment methods and charge-back options.
- They will have to mention 'the country of origin' at the pre-purchase stage on its platform. It is necessary for enabling the consumer to make an informed decision.
- They have to acknowledge the re ceipt of any consumer complaint within 48 hours and redress the complaint within one month.
- Under the rules, sellers cannot refuse to take back goods or refuse refunds, if such goods or services are defective, deficient, etc.
- The rules also prohibit the e-commerce companies from manipulating the price of the goods or services to gain unreasonable profit through unjustified prices.